Privacy Policy

Last updated: 17 August 2026

Ray of Hope Haematology respects your privacy and is committed to processing personal information responsibly, securely and in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store and share personal information through our website and practice operations.

Who is responsible for your information?

Ray of Hope Haematology, also referred to as “ROHH”, “we”, “us” or “our”, is responsible for personal information processed through this website and in connection with our services.

Contact details

Ray of Hope Haematology
Netcare Olivedale Hospital, Block F
Corner President Fouché Drive and Windsor Way
Randburg, 2125
South Africa

Telephone: 010 027 5469
Email: reception@rohhaematology.co.za
Website: www.rohhaematology.co.za

Privacy-related enquiries may be directed to the ROHH Information Officer through the contact details above.

Personal information we may collect

Depending on how you interact with us, we may collect:

Your name, surname and identity information.
Telephone number, email address and physical address.
Appointment and referral information.
Medical history, symptoms, diagnoses, test results and treatment information.
Medical scheme, authorisation and billing information.
Information contained in messages, forms or documents you submit.
Communication and marketing preferences.
Website usage information, including your IP address, browser, device and referral source.
Information collected through cookies and similar technologies.

Health information is considered special personal information and is handled with additional care and confidentiality.

How we collect information

We may collect personal information:

Directly from you.
Through website forms, email, telephone or WhatsApp.
During appointments and clinical consultations.
From referring doctors, hospitals, laboratories and other healthcare providers.
From medical schemes, administrators or authorised representatives.
Automatically when you interact with our website.
From another lawful source where permitted or required.

Where you provide information about another person, you confirm that you are authorised to do so.

Why we process personal information

We may process personal information to:

Respond to enquiries.
Arrange, confirm and manage appointments.
Assess, diagnose, treat and monitor patients.
Maintain accurate clinical and administrative records.
Communicate with patients, families and authorised representatives.
Coordinate care with referring doctors and other healthcare providers.
Process medical scheme claims and authorisations.
Manage billing and payments.
Comply with legal, regulatory and professional obligations.
Protect patients, staff and the practice.
Improve our website, services and patient experience.
Send practice updates where consent has been provided or where otherwise permitted by law.

We process personal information only where we have a lawful basis to do so.

Medical confidentiality

Clinical and health information is treated as confidential.

It will only be accessed or shared by authorised persons where reasonably necessary for patient care, practice administration, medical scheme processing, legal compliance or another lawful purpose.

Who we may share information with

Where necessary and lawful, personal information may be shared with:

ROHH doctors, nurses and authorised practice staff.
Referring doctors and other healthcare professionals involved in your care.
Hospitals, laboratories, pharmacies and treatment facilities.
Medical schemes, administrators and managed-care organisations.
Accountants, auditors, legal advisers and professional consultants.
Website, booking, communication, payment and IT service providers.
Regulators, professional bodies, law-enforcement agencies or public authorities where required.
Another party where you have provided consent or instructed us to share the information.

Service providers are expected to protect personal information and use it only for the agreed purpose.

ROHH does not sell personal information.

International processing

Some website, cloud or technology service providers may process or store information outside South Africa.

Where this occurs, we take reasonable steps to ensure that the information receives an appropriate level of protection in accordance with POPIA.

Cookies and website analytics

Our website may use cookies and similar technologies to:

Enable essential website functionality.
Remember preferences.
Understand website traffic and performance.
Improve the website experience.
Measure the effectiveness of communications or campaigns.

You can manage or disable cookies through your browser settings or the website’s cookie controls where available. Disabling certain cookies may affect how some parts of the website function.

Direct marketing

We will only send newsletters or promotional communications where we have an appropriate legal basis to do so.

You may unsubscribe at any time by using the unsubscribe option provided or by contacting us. Unsubscribing from marketing will not prevent us from sending necessary appointment, treatment or administrative communications.

Information security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No electronic system can be guaranteed to be completely secure. If a security compromise affects your information, we will take the steps required by applicable law.

Retention of information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by healthcare, tax, legal, regulatory and professional recordkeeping obligations.

When information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable.

Children and minors

ROHH may process information relating to children where required for lawful medical care and where appropriate consent or authority has been obtained from a parent, guardian or other competent person.

Your rights

Subject to applicable law, you may have the right to:

Ask whether we hold personal information about you.
Request access to your personal information.
Request correction or deletion of inaccurate, outdated or unlawfully held information.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request that your information no longer be used for direct marketing.
Lodge a complaint with the Information Regulator.

Some requests may be limited by legal, clinical or professional recordkeeping requirements.

How to exercise your rights

Submit privacy requests to:

Email: reception@rohhaematology.co.za
Telephone: 010 027 5469

We may need to verify your identity before responding to a request.

Complaints

Please contact us first so that we can attempt to resolve your concern.

You may also lodge a complaint with the Information Regulator of South Africa:

Website: www.inforegulator.org.za
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za

Third-party links

Our website may link to websites or services operated by other organisations. Their processing of personal information is governed by their own privacy policies.

Changes to this Policy

We may update this Privacy Policy when our practices, website functionality or legal obligations change. The latest version will be displayed on this page with its effective date.

For privacy-related questions or concerns, contact:

Ray of Hope Haematology
Telephone: 010 027 5469
Email: reception@rohhaematology.co.za