Terms and Conditions

Last updated: 17 August 2026

Welcome to the Ray of Hope Haematology website. By accessing or using this website, you agree to these Terms and Conditions.

About Ray of Hope Haematology

Ray of Hope Haematology, also referred to as “ROHH”, “we”, “us” or “our”, is a specialist clinical haematology practice led by Dr Yadhia Maharaj.

Contact details

Ray of Hope Haematology
Netcare Olivedale Hospital, Block F
Corner President Fouché Drive and Windsor Way
Randburg, 2125
South Africa

Telephone: 010 027 5469
Email: reception@rohhaematology.co.za
Website: www.rohhaematology.co.za

Purpose of this website

This website provides general information about ROHH, our team, services and contact details. It also allows visitors to submit enquiries and request appointments.

The content is provided for general informational purposes and is not intended to replace professional medical advice, diagnosis or treatment.

Medical disclaimer

Information on this website should not be used to diagnose or treat a medical condition.

Always consult a suitably qualified healthcare professional regarding symptoms, test results, medication or treatment. Do not delay seeking medical care because of information found on this website.

Using this website, submitting an enquiry or requesting an appointment does not automatically create a doctor-patient relationship. Such a relationship begins only once an appointment has been confirmed and the appropriate clinical consultation has taken place.

Medical emergencies

This website is not intended for medical emergencies and is not monitored continuously.

If you believe that you or another person is experiencing a medical emergency, contact emergency medical services or proceed to the nearest hospital emergency department immediately.

Do not use the website contact form, email or social media to request urgent medical assistance.

Appointments

Submitting an appointment request does not guarantee that an appointment has been booked. An appointment is confirmed only once ROHH has contacted you and provided confirmation.

Consultation fees, payment requirements, medical scheme processes and cancellation terms will be communicated during the booking process.

You are responsible for providing accurate contact, medical scheme and appointment information.

Medical schemes and authorisations

Acceptance of a medical scheme does not guarantee that every consultation, investigation, procedure or treatment will be covered.

Patients remain responsible for confirming their available benefits, exclusions, co-payments and authorisation requirements directly with their medical scheme.

Unless otherwise agreed, patients remain responsible for amounts not paid by their medical scheme.

Accuracy of information

We take reasonable care to keep the information on this website accurate and current. However, medical information, services, availability, team details and administrative processes may change.

We do not guarantee that all website content will always be complete, current or free from errors.

Acceptable use

You may not use this website to:

Submit false, misleading or unlawful information.
Attempt to gain unauthorised access to the website or its systems.
Introduce malware, harmful code or disruptive material.
Copy or reproduce website content without permission.
Interfere with the security, availability or proper functioning of the website.
Violate the privacy or rights of another person.

Intellectual property

Unless otherwise stated, the text, branding, graphics, layout and other original content appearing on this website belong to ROHH or are used with permission.

You may view and print website content for personal, non-commercial use. You may not reproduce, modify, distribute or commercially exploit it without prior written permission.

Third-party websites and services

This website may contain links to third-party websites, platforms or services. These links are provided for convenience.

ROHH does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

Website availability

We may update, suspend or withdraw any part of the website without notice. We cannot guarantee that the website will always be available, uninterrupted or free from technical errors.

Limitation of liability

To the fullest extent permitted by law, ROHH will not be liable for loss arising solely from reliance on general website information, website unavailability, third-party content or unauthorised access beyond our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful or affects any rights that cannot legally be excluded.

Privacy

Personal information submitted through this website is handled in accordance with our Privacy Policy and applicable South African law.

Changes to these Terms

We may update these Terms when our services, website functionality or legal obligations change. The latest version will be published on this page with its effective date.

Governing law

These Terms are governed by the laws of the Republic of South Africa. Any dispute will be subject to the jurisdiction of the appropriate South African courts.

For questions about these Terms, contact:

Telephone: 010 027 5469
Email: reception@rohhaematology.co.za